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ANSWERING YOUR MOST
FREQUENTLY ASKED
QUESTIONS
GENERAL
MEMORIAL
BIRTHS
WEDDINGS
PARTIES/EVENTS
FAMILY LEGACIES
Turnaround is typically 3-7 working days once we have all your content (photos, text, event info). Rush services may be available.
Not at all! We handle everything for you; design, build, host and support. You just provide the information, and we take care of the rest.
Yes, if you choose a plan with client access. Or you can send us updates and we’ll make changes for you as part of your maintenance package.
Absolutely. All websites are designed to look great on phones, tablets and desktops.
You choose. We offer private links or public access depending on your preference.
Yes. We can set up a custom domain like sarahandjameswedding.co.uk or rememberingjohn.co.uk. Free subdomains are also available.
We offer support packages and annual update/maintenance services to keep your site up to date, secure and working as expected.
We'll keep your site live for a grace period (typically 30-90 days, depending on your package). You'll have the option to archive, extend hosting or upgrade to a legacy/keepsake version.
Yes! Many clients choose to turn their event site into a keepsake; adding photogs from the day, videos or guest messages. We offer affordable plans to keep it live permanently.
Yes, for as long as the site remains live. If you'd like to make it private or take it offline, we can help with that too.
Definitely. You can upload a photo gallery, share a video highlight reel or post a thank you note to guests. We'll help you update the content if needed.
No, we don't auto-renew unless you choose a subscription plan. We'll remind you before the hosting period ends and give you options.
Yes! We can reuse the design or domain for anniversaries, vow renewals or future celebrations.
It's a beautiful digital tribute that acts as a central place to share memories, photos, obituaries, funeral details and charitable donation links for a loved one. It offers a permanent online space for family and friends to connect and reflect.
Once we have received your complete content submission via the form, the typical turnaround time is 1-2 working days for Tier 1; and 3-5 working days for Tiers 2 and 3 (depending on complexity).
For Tier 1, content is delivered "as is". For Tiers 2 and 3, we offer maintenance services via our Annual Care Package or Peace of Mind Plan subscription, which includes dedicated time for updates, changes and technical support.
This is our single-page tribute offered completely free for the first 12-months. It gives you a simple, beautiful page to share immediately. After 12 months, you can choose to continue hosting for a small fee, upgrade or cancel.
Approximately 30 days before the 12-month trial ends, you will be notified and given three options: 1. Continue Hosting (Legacy Basic Hosting subscription); 2. Upgrade to Tier 2 or 3; or Cancel and Delete the site.
In Tier 2, we host the website on our account and manage the hosting subscription. In Tier 3, you own the site outright, which requires you to purchase and manage your own Wix Premium Plan and custom domain.
Since Tier 2 is hosted on our infrastructure, you can request a full ownership transfer. This requires a Website Migration/Release Fee (a one-time charge) to cover the technical process of transferring the site to your own newly purchased Wix account and premium plan.
After ordering, you will receive a link to our secure Content Intake Form. Please submit all photos, obituary text, links and specific instructions through this form to start the design process.
You (the client) retain full ownership of all the content, photos and text you submit. We retain ownership of the underlying website design and template structure.
Yes. Visitors can leave condolences, share memories or light a digital candle if you choose that feature.
Yes you can! Depending on the package you choose, you can include the date, time, location, livestream links and maps for easy navigation.
Wix is the hosting platform we use. If you purchase the Tier 3: The Digital Legacy package, you must pay Wix directly for your Premium Plan and Custom Domain renewal fees. These charges are separate from our one-time design fee.
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COMING SOON!
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This category doesn't have any FAQs at the moment. Check back later or explore other categories.
COMING SOON!
No FAQs yet
This category doesn't have any FAQs at the moment. Check back later or explore other categories.
COMING SOON!
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